We know plans can change, and we’ll always do our best to accommodate schedule changes whenever we can.
- To ensure we can properly allocate instructors, equipment, and training resources, requests to reschedule or cancel received within five (5) full business days of the scheduled course date (excluding weekends and statutory holidays) are non-refundable.
- If a participant does not attend a scheduled public course, or participants are unavailable for a scheduled private course, the course fees remain non-refundable.
Unexpected Circumstances
While we do everything we can to deliver training as scheduled, there may be rare circumstances beyond our control that require us to reschedule a session. This could include severe weather, unsafe site conditions, instructor illness, equipment failure, or other unforeseen events.
If this happens, we’ll contact you as soon as possible and work with you to reschedule your training at the earliest mutually convenient date.
