We recognize that schedules can change, and we aim to be as flexible as possible. However:
- Rescheduling or Cancellation Requests: Requests made within five (5) full business days before the course start date (excluding weekends) are non-refundable.
- Non-Attendance: Failure to attend on the day of the session will also be non-refundable, as slots and resources are reserved specifically for you.
Invoicing and Charges:
To ensure seamless planning and delivery:
- Charges and invoicing are based on the approved quote and reflect the greater of the confirmed or actual number of participants.
- This policy ensures we allocate the appropriate resources and maintain the quality of our sessions.
Private Booking Cancellations:
A 10% cancellation fee applies to cover preparatory costs if the booking is canceled. This helps us maintain flexibility and reliability for all clients.
