Multiple SafetyCo facilities in Ontario | Full-Time
Overview
The Business Operations Lead is a senior leadership role within our multi-divisional safety services company. This position provides oversight, structure, and guidance across all business operations to ensure efficiency, consistency, and accountability. The Business Operations Lead will lead operations support and administrative teams, oversee day-to-day processes, and drive improvements in purchasing, inventory management, SOP development, vendor management, facilities oversight, and capacity planning. This role also ensures consistent and accurate use of the organization’s technology systems (including TMS, CMS, Zoho, and related tools) to support data integrity and operational excellence. Acting as both a trusted business partner to leadership and a steady “anchor” for the organization, the Business Operations Lead ensures that teams remain aligned, disciplined, and focused on achieving company goals across all regions.
Key Responsibilities
- Lead and manage operations support and administrative teams, fostering high performance, clear priorities, and accountability.
- Oversee operational processes across divisions, with emphasis on purchasing, inventory management, scheduling, vendor management, and workflow optimization.
- Provide oversight of company facilities, ensuring they are well-maintained, functional, and aligned with operational needs.
- Ensure consistent and accurate use of the organization’s technology stack (TMS, CMS, Zoho, and other tools) by the operations team, driving adoption and compliance.
- Develop, implement, and maintain standard operating procedures (SOPs) that are practical, relevant, and consistently applied across the company.
- Partner with divisional leaders to monitor performance metrics, revenue, and capacity utilization, delivering actionable insights to leadership.
- Drive accountability across all levels of the organization by ensuring commitments, deadlines, and objectives are consistently met.
- Lead cross-functional initiatives and projects that impact multiple divisions and regions, ensuring successful execution and measurable outcomes.
- Identify and implement process improvements that enhance efficiency, service delivery, and organizational scalability.
- Serve as a central point of accountability for operational execution while fostering a culture of discipline, organization, and continuous improvement.
Qualifications
- 7+ years of progressive experience in operations, administration, or business management.
- Proven leadership experience leading operations support and/or administrative teams.
- Demonstrated success in improving processes, driving organizational efficiency, and ensuring compliance with standards.
- Strong experience in vendor management and facility oversight.
Knowledge and hands-on experience with business technology platforms (TMS, CMS, Zoho, or comparable systems), with a focus on ensuring team adoption and data accuracy. - Demonstrated ability to hold teams and leaders accountable while maintaining positive and effective relationships.
- Exceptional organizational, analytical, and problem-solving skills, with clear and confident communication abilities.
- Experience working across multiple regions and divisions; service-based or safety-related industry experience is considered an asset.
- Ability to balance hands-on operational oversight with strategic business priorities.
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