GTA and surrounding area | MARKETING & TECHNOLOGY TEAM | Full-Time
Overview
We are seeking a highly organized and technically proficient System Administrator to support our growing organization. This role is responsible for ensuring reliable uptime, seamless communication, and secure infrastructure across a fast-paced Microsoft 365 environment. The ideal candidate will also oversee onboarding, access management, and system permissions across both our Microsoft suite and enterprise CRM/ERP systems.
Key Responsibilities
Helpdesk Operations
- Provide onsite and remote IT support across all terminals; travel required to offices as needed
- Build and manage a ticketing system, resolving technical issues promptly
- Support hardware, software, and mobile devices across the organization
Printer & Peripheral Support
- Install and maintain networked printers and scanners
- Troubleshoot printing issues and coordinate with vendors for repairs
Telephony Administration
- Support Teams & RingCentral usage across the company
- Train staff on Teams & RingCentral features
- Manage Teams channels and permissions across departments
Security and Endpoint Protection
- Manage physical access controls and NVR systems
- Enforce protection policies across endpoints (desktops, laptops, and mobile devices)
- Use Intune and Defender to configure devices, enforce compliance policies, and provide remote support
- IT Coordination & Documentation
- Oversee onboarding and offboarding, including accounts, devices, and access management
- Maintain IT asset inventory and software licensing records
- Document and update procedures, troubleshooting guides, and user manuals
CRM/ERP Administration
- Build, configure, and maintain user permission sets, profiles, and role-based access within Zoho (or other enterprise CRM/ERP systems)
- Set up new employees in the CRM and ensure proper integrations with Microsoft 365 tools
- Monitor system usage and security compliance, escalating issues when needed
- Partner with business teams to refine access controls and improve system usability
SharePoint & Intranet Management
- Maintain SharePoint sites, ensuring file structures remain clean and organized
- Monitor storage usage and manage data to avoid exceeding limits
- Set up and review permissions to maintain proper access across the organization
- Build, launch, and maintain the intranet site in collaboration with the design team
- Keep intranet content current and continuously improve usability
Qualifications
- 5+ years of IT support experience, preferably in a multi-facility environment
- Proficiency in Microsoft 365 (Teams, Defender, Intune, SharePoint)
- Strong knowledge of Windows OS and mobile device management
- Experience with helpdesk systems and remote support tools
- Demonstrated ability to configure and manage permission sets in CRM/ERP systems (Zoho experience an asset)
- Familiarity with printer networking and hardware troubleshooting
- Excellent communication and organizational skills
- Post-secondary degree in Information Technology, Computer Science, Business Administration, or related field
Preferred Certifications
- CompTIA A+ or Network+
- Microsoft 365 Certified: Endpoint Administrator Associate
- Microsoft 365 Certified: Teams Administrator Associate
Apply For This Position By Filling Out The Form Below.
"*" indicates required fields
